Get the most out of your Call Center, while, at the same time, you add value to your CRM, with the unique computer telephony integration (CTI) platform of Digimark. Enhance the ability to communicate with customers, partners and suppliers and save valuable time for your company’s employees, increasing their production capability.

What is CTI

CTI is software, specially designed to manage and upgrade PBX (private branch exchange) functions of IP call centers. A tool that enables any computer device (ThinClient, Laptop, Smartphone, Tablet, etc.) to communicate with telephone devices, combining the capabilities and functionalities of those devices into a unified communication system. Furthermore, CTI fully cooperates with ERP and CRM applications, making the most out of their operations and eventually creating the shortest route for the return on their investment. If you are an Asterisk user, whether your are a SME or large organization, small in‐house call centers, or large contact center operations, this is the CTI you will use.

  • Advanced management and distribution of incoming and outgoing calls
  • Integrated and advanced automatic voice response (IVR)
  • Automatic display of customer id without any extra action
  • Speed dial, redial and reject call features with a push of a button
  • Predictive Dialer for easy telephone campaigns
  • Automatic call recording through log files
  • Easy and automatic transfer and update of information and data for customers and suppliers from department to department
  • Analytic reports for missed and received inbound and outbound calls
  • Increase Productivity
  • Significant talk time reduction
  • Real-time information, instantly available from everywhere
  • Full picture of customer future needs and purchasing habits
  • Quicker and easier sale and after sale support /li>
  • New capabilities for marketing campaigns
  • Dedicated statistical analysis for every department capabilities
  • High availability in minimum cost
  • Easy to use, minimal training requirements