Call center solutions by Digimark

To Call Center customers we can provide a powerful PBX on your site or guest, so you can perform your work easily and without problems. The ability to connect agents and supervisors through a web based application will allow you to manage and operate your call center from any device with the ability to connect to the Internet from anywhere. The wallboard functions and the reporting feature allow you to control and monitor the efficiency of your call center.

Advanced features such as skill-based call routing, a schedule and an employment status indicator are provided, allowing call center users to simply manage and distribute calls to agents.

CHARACTERISTICS AND ADVANTAGES

 

CRM / CT INTERFACE

- See who is calling you
- Design campaigns

 

 

CALL & URINE AGENTS MANAGEMENT

- View the status of any agent or queue from the supervisor

 

 

SLA SUPPORT

- Answer your big customers in the right time

 

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Watch your communication costs reduced with Digimark's Call Center solution