WHAT ARE MANAGED SERVICES?

Managed Services Providers is an extension of your organization, which helps you to follow the rapidly evolving world of information technology by managing the daily use of your IT infrastructure or by providing consulting services in strategic planning and your current and future projects.

Digimark is a leading Managed Services provider, offering extensive and personalized services and solutions to help you meet your exact needs, whenever and wherever they are needed.

MANAGED SERVICES

Complete, End-To-End ICT Services

  • Hybrid IT, Cloud & Infrastructure
  • Data And Managed Network Services
  • End-User Managed IT Services
  • Voice, Business Internet & Unified Communications
  • IT Security
  • Remote Worker Support

End-User Managed IT Services

  • Managed Desktop Services
  • Desktop-as-a-Service (DaaS)
  • Centralized IT Services
  • Managed Office 365 Setup

Digital Workspace Solutions

  • Process Automation and Digitization
  • Intranet Services
  • Office 365 & Content Migration
  • Custom Application Development
  • Digital Workspace Services

Hybrid IT, Cloud & Infrastructure 

  • Managed Infrastructure Services
  • Managed Hybrid IT
  • Azure Management Services 
  • Hyperconverged Infrastructure
  • Colocation
  • Business Continuity

Data And Management Network Services 

  • SD-WAN, MPLS & Hybrid Network
  • Managed Network Devices
  • Business Internet Service
  • Microsoft ExpressRoute & Connect
  • Network Security Services
  • VPN Setup Guides

IT Security

  • Network Security Services
  • Email Security
  • Security Consulting

Can IT Managed Services help your business?

For every business the reasons that may need managed services are different. For most the main reasons are:

  • Business development
  • Adoption of new technology 
  • Mergers and acquisitions 
  • Entering new markets 
  • Business flexibility
  • 24/7 support
  • IT skills gap
  • Rising IT costs 
  • Predictable monthly costs 

"A recent Digimark survey found that 48% of IT work is now done by an outside provider."

This is due to the Digital Transformation of Greek, medium-sized companies and organizations.

IT Support: Where and when you need it

Once you have decided to adopt Managed Services, the next step is to decide where you need help. Digimark has grouped Managed Services into two main groups: end user support and infrastructure management.

You can then customize the service your business needs with SLA response times and coverage times to match its features.

 

Easy process of transition to Managed Services

We recognize that making the decision to hand over part or all of your IT operations to an external partner is important and a smooth transition is the key to the success of an ongoing partnership.

With Digimark, you are in safe hands. Our proven transition methodology is based on years of company experience

By following the five simple steps below, we will transfer all or part of your IT service from your business to us, smoothly, efficiently and on time.

Why choose Digimark?

  1. To have support from a team of specialists:

    A large team of Service Desk Agents, Managed Services Consultants, Fleet Managers, Service Delivery Manager and Client Manager will all know your company as if they were its IT executives and will be responsible for achieving their goals.

  2. We provide a high level of security:

    Not only because we have ISO 27001 and 9001 safety and quality certificates in all our services, but also because through this we provide our customers with free security vulnerability assessment, to help them correct security vulnerabilities preventively, wherever they appear in IT their infrastructure. Ability to monitor and manage your infrastructure 24 × 7, to be sure of the security of your infrastructure.
  3. Action automation and transparency:

    We provide you through a self-service portal technology services that can be done remotely with 100% accuracy and speed, such as password resets, creating new users, installing applications, security updates, patching, etc.
  4. On-site support as-standard:

    We can become part of your company and see in this operating model an increase in the productivity of your users up to 55%, in terms of operation and service of your customers.
  5. Top SLAs and troubleshooting times:


    A key advantage that sets us apart from other MAnaged Service Providers is that we provide under contract high availability and technical response times in problem solving. For example, we can provide you with a 100% solution to a telephone call problem from the first time.
  6. Customer Management:


    At Digimark customer service is the # 1 priority, with our customer service indicators, NPS and KPIs around their satisfaction reflecting on it.

Key features of Managed Services by Digimark

managed serivces
  • Customise your own IT service
  • Provide scale and flexibility to your business
  • Expertise, resource and technology without the investment – Εμπειρία, πόροι και τεχνολογία χωρίς επένδυση
  • Fixed monthly cost
  • 24/7/365 Support
  • Digimark portal so that your users can register tickets and Services requests
  • Tailored monthly service reporting and contracted SLAs
Contact Us

The Digimark team is ready and waiting to understand your challenges and see how they can help you.